Posted By: sbrmilitia
Changes to CEC/Swift - 03/21/14 11:15 AM
ThyssenKrupp has closed CEC. Now if you call CEC for any help or a product ID you have to go thru ITS. Once you call Dallas they redirect you to the factory in Tenn. I spent half a morning trying to get a Product ID to install some new computers on a buildings remon g2 system. Dealing with CEC in the past was very easy, Celeste Garcia would give you a product ID in matter on minutes. Ordering parts was and getting the right part was really easy. After talking to a ex CEC field engineer that now handles Swift for TK said this transition process isn't going as smooth as TK first thought it would. So good luck to anyone trying to get any help. If you aren't a TK employee I see it being even more difficult getting to the right person to talk to. Sung Young at ITS handles the product IDs, so that is the person you'll have to get ahold of. If you have any REMON G2 systems on your route I would go ahead and try to get a product ID and keep it put up for safe keeping. Just giving a little heads up.