Looking to see how service friendly these units are? Do they have a proprietary service tool, is the tool different then the 211? or is there a on board display available? What are your thoughts on a independent company servicing them?

Really not advisable..your dime....

Otis can't even keep them running. Stay away!

Pretty true

Ah, be nice They run great when installed and adjusted well

All ways like your guys info thanks!

Does the hand held service tool work with this controller or is there a new proprietary tool. How different are the from 211s?

My $.02-

-Noisy
-You will be adjusting the valve on your belly
-Very reliable when installed properly.

I have one in my area that was installed by a very good IUEC individual, and I still haven't seen it, because it hasn't broken down (been running nearly 9 months at a hotel). It's not on my route, but I handle a lot of the 'troublesome' calls that get away from others. The PC board architecture is very solid and based on Otis's latest GCS controls. And, yes, that means a traditional Otis handheld that worked on a 211, 311, or 411 won't work here, guys.

For what it's worth.

I should add I did see it when it was originally installed to give it a thorough 'once-over' but not since.