How old are the units?
If your not with Otis, how long ago did they stop servicing these cars?
Any software updates?
What error codes are you getting?
If you have the proper service tool can you see which one is the master or slave?
If car #1 is the master, can you switch it to be the slave?
If both cars are idle at the bottom landing, will either respond to a car call (I would start by checking #1 first)?
This just popped Into my head, any build up of dirt on the door hanger rails?