When you do an MLR, do the hall buttons flash in a circular pattern? On a ten year old unit, I would expect them to flash. On a fifteen unit, I would not expect this. I'm trying to guess the age of the equipment. Which other leds are lit? If you have a motor drive, does it display anything? Have you tried to manually move the unit? Is it bound and cant move? Is the unit in the up position or the down position? Does the unit have a home park position or are all positions actual floor stops?