I had this same problem, only with the top floor car call only. It ended up that someone had put two of the LCC connectors relating to security lockout in the wrong poisition, they were one slot off. I found this by using the interface tool, and saw the lockout input was on, this seemed strange since we had no lockout switches, after first assuming it was the clc board and replacing it, we traced out the wiring and sure enough 2 LCC connectors had been swapped in the wrong position, maybe one of your competitors is messing with you.