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#26900 - 05/13/19 08:58 PM Help using IMS properly  
Joined: Feb 2019
Posts: 31
MulattoTech Offline
System Administrator
MulattoTech  Offline
System Administrator

Joined: Feb 2019
Posts: 31
Hello all,

I'm the System Administrator for an elevator service company.

We've taken on a job that's got a TAC 20, and the technician which we have to work on the unit has always had ThyssenKrupp's IMS software available to him back when he was unionized. The problem is, the IMS software was always set up for him previously in the past at former companies. Well, our company has never had to stand up IMS before so I've been tasked with that.

So far I've been able to crack the encryption, provide an unlimited activation code for the IMS software, get the IMS software to interface with the TAC 20 controller; however, I'm told there should be MANY more options available inside the IMS than what I'm currently able to see.

Our technician speaks of a "service" menu that he remembers being able to read faults from.

So far I can't seem to figure out how to progress any further past what I've uploaded via screenshots.

I'm sure it's something I'm probably neglecting to do in the software, however, I've followed the help files to the best of my ability in order to set up the IMS software, I just still don't know what I'm missing.


Could someone please provide some instruction as to what needs to be done further based upon the screenshots provided in order to progress past the screens showed on IMS and access this "service" menu, and other underlying menus. So far everything seems very read-only.

Thanks very much, I'll answer any and all questions that I can to help y'all help me.

Attached Files
IMS Screen Capture.png (107 downloads)
#26901 - 05/13/19 09:33 PM Re: Help using IMS properly [Re: MulattoTech]  
Joined: May 2015
Posts: 287
wltr00 Offline
enthusiast
wltr00  Offline
enthusiast

Joined: May 2015
Posts: 287
Select or highlight Car 1 with the lightbulb next to it and then up in the tabs in the upper left select service and motion diagnostics, I/O & remote fast.

#26902 - 05/13/19 09:38 PM Re: Help using IMS properly [Re: MulattoTech]  
Joined: Dec 2015
Posts: 1,529
Indirtwetrust Offline
ElevatorPractitioner
Indirtwetrust  Offline
ElevatorPractitioner

Joined: Dec 2015
Posts: 1,529
Local 18
You did not completely crack the software. I’ve done this, it’s a really simple patch but you only get like owners IMS, no service menu. You need to get back to work on the reversing, you’re not there yet.

Last edited by Indirtwetrust; 05/13/19 09:39 PM.
#26903 - 05/13/19 09:40 PM Re: Help using IMS properly [Re: wltr00]  
Joined: Feb 2019
Posts: 31
MulattoTech Offline
System Administrator
MulattoTech  Offline
System Administrator

Joined: Feb 2019
Posts: 31
Thanks wltr00, should those options appear under the File, Monitor, Traffic, Events, View, Window, Help menus? Or should it appear on the same line as the open icon, save icon, print icon, WK, WS, CP Icons?

#26904 - 05/13/19 09:44 PM Re: Help using IMS properly [Re: Indirtwetrust]  
Joined: Feb 2019
Posts: 31
MulattoTech Offline
System Administrator
MulattoTech  Offline
System Administrator

Joined: Feb 2019
Posts: 31
Ah ha, I was thinking it might have been something like that.

If that's the case then it probably has something to do with the key level, or the key options available within CryptKey cracking.

Since we've got to make a trip to hook this up to a client's elevator every time to test things out, you wouldn't be willing to share with me the key level/license options required to crack this properly would you?

Or, would the service menu be available upon cracking the IMS with the correct key options? Meaning, once the IMS is cracked properly, would it be required to be connected to a controller in order to see the service menu, or can it be seen from a disconnected state?

Sorry, there are tons of questions in there.

#26906 - 05/13/19 11:17 PM Re: Help using IMS properly [Re: MulattoTech]  
Joined: Dec 2015
Posts: 1,529
Indirtwetrust Offline
ElevatorPractitioner
Indirtwetrust  Offline
ElevatorPractitioner

Joined: Dec 2015
Posts: 1,529
Local 18
I don’t know what has to be done to crack it all the way but I know it can be done. I just tried to figure out how to do it for fun but that’s as far as I could get with only a YouTube education. You do not need to connect to a controller to see if you got it. Just open it up and see if you have a Service menu. Unless you are working on the newest tablet version of IMS, it’s quite a bit different and you would be looking for an Adjustments menu instead of Service.

#26907 - 05/13/19 11:31 PM Re: Help using IMS properly [Re: MulattoTech]  
Joined: Dec 2015
Posts: 1,529
Indirtwetrust Offline
ElevatorPractitioner
Indirtwetrust  Offline
ElevatorPractitioner

Joined: Dec 2015
Posts: 1,529
Local 18
What version on IMS are you working with?

#26908 - 05/14/19 03:16 AM Re: Help using IMS properly [Re: MulattoTech]  
Joined: Mar 2016
Posts: 191
lowoil Offline
Elevator guy
lowoil  Offline
Elevator guy

Joined: Mar 2016
Posts: 191
Wisconsin
I would call your local tke office for proper UNION mechanics

#26909 - 05/14/19 03:37 AM Re: Help using IMS properly [Re: MulattoTech]  
Joined: Apr 2014
Posts: 263
heisenberg Offline
Engineer
heisenberg  Offline
Engineer

Joined: Apr 2014
Posts: 263
@lowoil not everyone wants to bend over to the big four.

#26910 - 05/14/19 01:53 PM Re: Help using IMS properly [Re: Indirtwetrust]  
Joined: Feb 2019
Posts: 31
MulattoTech Offline
System Administrator
MulattoTech  Offline
System Administrator

Joined: Feb 2019
Posts: 31
@Indirtwetrust the version is 2.4.0.6

Here's a probably unnecessary screenshot.

Attached Files
#26913 - 05/14/19 04:28 PM Re: Help using IMS properly [Re: MulattoTech]  
Joined: Aug 2017
Posts: 24
baks1519 Offline
stranger
baks1519  Offline
stranger

Joined: Aug 2017
Posts: 24
yu.b_82@mail.ru write to email

#26914 - 05/14/19 05:03 PM Re: Help using IMS properly [Re: MulattoTech]  
Joined: Feb 2019
Posts: 31
MulattoTech Offline
System Administrator
MulattoTech  Offline
System Administrator

Joined: Feb 2019
Posts: 31
Okay, I tried a few different combinations and was able to come up with this.

Can anyone let me know if this screenshot properly depicts what the non-owner's version of IMS should look like? I just want to ensure I'm not missing any options.

Many thanks!

Attached Files
#26916 - 05/14/19 05:38 PM Re: Help using IMS properly [Re: MulattoTech]  
Joined: May 2015
Posts: 287
wltr00 Offline
enthusiast
wltr00  Offline
enthusiast

Joined: May 2015
Posts: 287
Yes, that looks about right.

#26917 - 05/14/19 06:13 PM Re: Help using IMS properly [Re: wltr00]  
Joined: Feb 2019
Posts: 31
MulattoTech Offline
System Administrator
MulattoTech  Offline
System Administrator

Joined: Feb 2019
Posts: 31
Many thanks sir! Now on to the CADI cracking.

I appreciate everyone's help smile

#26919 - 05/14/19 08:15 PM Re: Help using IMS properly [Re: MulattoTech]  
Joined: Dec 2015
Posts: 1,529
Indirtwetrust Offline
ElevatorPractitioner
Indirtwetrust  Offline
ElevatorPractitioner

Joined: Dec 2015
Posts: 1,529
Local 18
Yep

#27027 - 05/27/19 07:06 PM Re: Help using IMS properly [Re: MulattoTech]  
Joined: Jan 2016
Posts: 2
MEFF Offline
stranger
MEFF  Offline
stranger

Joined: Jan 2016
Posts: 2
Can you show the "Enhanced" menu items?
And the "Help" / "About" window?
Thanks!

#27035 - 05/28/19 05:22 PM Re: Help using IMS properly [Re: MulattoTech]  
Joined: Feb 2019
Posts: 31
MulattoTech Offline
System Administrator
MulattoTech  Offline
System Administrator

Joined: Feb 2019
Posts: 31
Here's a picture of the 'Enhanced' menu. - https://i.imgur.com/3aXxwxK.png

Here's a picture of the Help/About dialog window. - https://i.imgur.com/jWzlW3S.png

#27043 - 05/28/19 08:59 PM Re: Help using IMS properly [Re: MulattoTech]  
Joined: Dec 2015
Posts: 1,529
Indirtwetrust Offline
ElevatorPractitioner
Indirtwetrust  Offline
ElevatorPractitioner

Joined: Dec 2015
Posts: 1,529
Local 18
Thanks, I appreciate that but what I really want is to be able to do it. Maybe it’s the ckinfo file that I’m using. Could I get you to send me a copy of yours?

#27044 - 05/28/19 09:07 PM Re: Help using IMS properly [Re: MulattoTech]  
Joined: Dec 2015
Posts: 1,529
Indirtwetrust Offline
ElevatorPractitioner
Indirtwetrust  Offline
ElevatorPractitioner

Joined: Dec 2015
Posts: 1,529
Local 18
Disregard

#27093 - 06/01/19 08:28 PM Re: Help using IMS properly [Re: MulattoTech]  
Joined: Oct 2012
Posts: 262
Philly Offline
enthusiast
Philly  Offline
enthusiast

Joined: Oct 2012
Posts: 262
Good luck,lol


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