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#26955 - 05/18/19 05:56 PM SMARTRISE  
Joined: Dec 2015
Posts: 1,168
Indirtwetrust Offline
ElevatorPractitioner
Indirtwetrust  Offline
ElevatorPractitioner

Joined: Dec 2015
Posts: 1,168
Local 18
I’m pretty new to SMARTRISE and while I want to like it, I’m finding the lack of information on parameters very frustrating. Twice now I have had problems and went through all the manuals not finding any answers but call them and find there’s a parameter in binary that’s not in a the manuals. And that’s not to mention the minimal descriptions of the ones that are in the manual like 11 parameters for fire service that only say ANSI or New York. Does anyone have access to an unedited manual or additional info that they could share with me?

#26956 - 05/18/19 09:01 PM Re: SMARTRISE [Re: Indirtwetrust]  
Joined: Jan 2015
Posts: 87
Turbo6 Offline
journeyman
Turbo6  Offline
journeyman

Joined: Jan 2015
Posts: 87
Chicago
They try to keep those limited to us. It can get aggravating to say the least. After several visits of one of there “engineers” I finally did get my hands on one of them. Give me your email and I’ll share.

#26963 - 05/22/19 06:15 PM Re: SMARTRISE [Re: Indirtwetrust]  
Joined: Mar 2016
Posts: 17
Amullark Offline
Field engineer
Amullark  Offline
Field engineer

Joined: Mar 2016
Posts: 17
Kentucky
Sent. Pm

#27025 - 05/27/19 04:29 PM Re: SMARTRISE [Re: Indirtwetrust]  
Joined: Feb 2014
Posts: 23
Elevatorguy619 Offline
stranger
Elevatorguy619  Offline
stranger

Joined: Feb 2014
Posts: 23
I remember the first smartrise print I got from them was 3 pages. They are a great system once you get used to them, I have installed them for years and I don't even have the full troubleshooting book.

#27143 - 06/06/19 03:39 PM Re: SMARTRISE [Re: Turbo6]  
Joined: Apr 2018
Posts: 11
Robotech Offline
stranger
Robotech  Offline
stranger

Joined: Apr 2018
Posts: 11
Rob914@hotmail.com. Can you send me the smartrise stuff also

#28606 - 01/21/20 02:55 PM Re: SMARTRISE [Re: Turbo6]  
Joined: Jan 2020
Posts: 2
Atif Bacchus Offline
stranger
Atif Bacchus  Offline
stranger

Joined: Jan 2020
Posts: 2
Atifbacchus@gmail.com. can you send me the smartrise info as well. Trying to fix one for a while now

#28607 - 01/21/20 03:34 PM Re: SMARTRISE [Re: Indirtwetrust]  
Joined: Jan 2014
Posts: 736
Rolly Offline
old hand
Rolly  Offline
old hand

Joined: Jan 2014
Posts: 736
All the info you need should be online at https://www.smartrise.us/support/

#28628 - 01/24/20 05:15 PM Re: SMARTRISE [Re: Atif Bacchus]  
Joined: Mar 2017
Posts: 29
ashley Offline
newbie
ashley  Offline
newbie

Joined: Mar 2017
Posts: 29
Atif; Give them a call, it takes a while to get a call back but there tech support is very good. What problem are you having?

#28643 - 01/26/20 06:52 PM Re: SMARTRISE [Re: Turbo6]  
Joined: Oct 2012
Posts: 262
Philly Offline
enthusiast
Philly  Offline
enthusiast

Joined: Oct 2012
Posts: 262
Can y'all hook me up with that info too? Jeffjhanlon@gmail.com


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