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Forums13
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Most Online117 Jan 16th, 2020
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#14471 - 06/19/15 04:36 AM
Re: Smart Rise Controllers
[Re: elevatorpat]
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Joined: Jun 2015
Posts: 11
CES
Elevator Junkie
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Elevator Junkie
Joined: Jun 2015
Posts: 11
Chicago, IL
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That issue wouldn't be controller related. If in fact brownouts are occurring the system (and many other control systems) would most likely be getting an under voltage fault. Typically the frequency drive (Magnitech) will pick up that power loss and record it as an under voltage fault. However, those same under voltage issues could be simply an individual building issue and not necessarily a grid problem. Loosing 10% of your power, or more, for more than a minute is technically a brownout. Though these issues can be directly related to the building and or installation. Things to look for would be the mainline wire's capacity and the length of that run, other equipment sharing the same power, and believe it or not loose connections. What's more if the building has poor power and everyone turns their AC on during a hot day, the voltage can drop and cause a bottle neck at the transformer restricting the elevators needed power.
Moving forward, I realize i'm rambling here although, I do want to share another possibility that could be causing your control issues. Due to the fact SmartRise controllers are entirely serial link, they are also very sensitive to harmonics or electrical noise. Check all connection, add/replace shielding or shielded wires and be sure every piece of equipment is grounded.
I've installed many of these controllers and have found verifying all of the above typically results in the problems being found.
Good luck hope you find the issue.
Love what I do, enjoy the challenge, the elevator industry has made me a much smarter man than I ever would have been.
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#32410 - 01/23/22 07:50 PM
Re: Smart Rise Controllers
[Re: Administrator]
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Joined: Aug 2017
Posts: 444
EElevator
addict
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addict
Joined: Aug 2017
Posts: 444
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I personally have installed a ton of Virginia controls over the years, as far as hydros, in my opinion they are the best. I have a bunch of unreliable smartrise hydros on my route. I take care of many different types of controls. I have one hospital with smartise cars with gearless Torin machines. I have another hospital with MCE iBox's with gearless Torin machines. Identical cars, both have GAL movfr operators. In my opinion there is no comparison. The MCEs are light-years ahead of smartrise. So much better ride, much better reliability. Not just the hospitals, I have a bunch of smartrise cars in random buildings.
Smartrise was not created to make the most reliable, best performing controller out there. They were created so a man could get rich taking a portion of the market selling controllers to small independent companies, following the trend of making the install so simple a monkey could do it.
I think their selectors/tapes are junk. The lock board issues are embarrassing. It's caused so many callbacks its ridiculous, everytime though smartrise makes money selling another part. They came out with an updated lockboard to reduce the issues. I have a better idea, install a better designed controller without completely unnecessary redundant failure points designed right into the controller. That board shouldn't even be there. Another example, the B2 contactor for the brake on smartrise, 3 pole standard contactor. It opens/closes 1 wire. They wired all three contacts in series so any one contact not making well causes issues, Instead of wiring the three poles In parallel so all three would have to fail to cause an issue (meaning way more reliable).
Loose fuses in holders on SRU boards. SRU boards randomly going bad. Car loosing memory of where the imaginary magnets are causing callbacks, long lag times between placing a call and waiting for the controller to process everything and move the car. I wish I could go to some of my jobs right now and look through my log books, I know I'm forgetting more stuff.
I have found the cars I have that have the least reliable controls are Ecospaces, followed by smartrises. The most reliable are the va controls, mce iboxs , etc. Other guys in my company and guys I know at other local companies have similar track records of what's reliable and what's not.
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#32419 - 01/25/22 02:04 PM
Re: Smart Rise Controllers
[Re: Administrator]
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Joined: Aug 2014
Posts: 113
KSNY
member
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member
Joined: Aug 2014
Posts: 113
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I don't like them for 2 major reasons.
1st is software. IF you have software issues getting it resolved can be difficult and time consuming. However, when corrected it will most likely be good until you do something like Door Lock Monitoring and smartrise never updated the files, so you need to start all over with the "bugs" in the software.
2nd tech support. They are the worst for tech support. I filed a complaint with the BBB because they told me if you don't buy "X" amount of controllers from them a year you get moved to the back of the que. Waiting hours for the "call back" that normally comes super late in NYC like 7pm. This results in overtime charges for the customer and many hours of useless billing for the customer. Tech support just reads from a screen and have little knowledge of elevators so sooner or later they will tell you "We need a senior tech" and now you go back into the que waiting hours (again) for a call back. I now record the conversations with the Tech Support and make them send an email to keep a paper trail. If anyone wants to see the weeks of emails for this project we have in NY where the problem was software and they couldn't figure it out for literally 2 weeks (10 days half that was waiting for call backs) at what point they sent us new software but was never updated with all the changes made for floor lock outs, floors taken out of service, parking, PI changes. I sent them the job download and they still couldn't update.
My preference is MCE or ESI. If you call tech support, they are calling you back within an hour (usually). The prints have 90% of the information needed to fix almost all the elevators but yes sometimes you need to call tech support. Both of these companies have the software down to a science, so you don't need to worry about that. I also like them because they are more mechanical with relays and are safer.
This is my opinion.
I like elevators and cars. Be Smart Work Safe!
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