Perhaps an obvious question - have you reached out to GAL Tech Support? If not, that's a good first step. They can help you identify the cause and solution to your problems. Given that this affects both cars simultaneously, are you having problems with getting reliable AC mains power into the machine room?
Since you're in Canada, suggest you look at
https://www.galcanada.com/techSupport for options to contact them.
Please share how this goes and what was the cause and solution.