Jim, when you say "Resolve", are you referring to the KCM 831 control unit, such as used on MRLs?
If so, they have easy to use menus, good readouts, leds that capture key signal states at the time of fault. Signal tracing hasn't been too difficult, so far.
On the down side, they spew lots of fault codes, some are even helpful.
The fault log has no time/date stamp.
The circuit boards are astronomically expensive,presumably to drive off independents.
The hoist motors alone cost almost as much as a whole new elevator.