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#19561 - 02/13/17 01:06 PM Cisco VG not working with our new elevators  
Joined: Feb 2017
Posts: 2
Kaneco Offline
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Kaneco  Offline
stranger

Joined: Feb 2017
Posts: 2
My IT department requires the use of a Cisco gateway (VG series) for 3 new elevators we are installing. We recently installed a new Kone elevator, and the VG will not function with this car phone system (AT&T analog lines were installed).

Any suggestions for our new installs? We have a new Kone, Fraco and Thyssen Krupp elevator on their way.

AT&T lines are a very expensive option for us, and not the preferred solution.

#19599 - 02/16/17 09:58 PM Re: Cisco VG not working with our new elevators [Re: Kaneco]  
Joined: Mar 2010
Posts: 366
E311 Offline
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E311  Offline
enthusiast

Joined: Mar 2010
Posts: 366
DFW
Your code jurisdiction will have some say as to what type of phone line can be used. You cant go wrong with an old analog line.

#19682 - 02/23/17 10:07 PM Re: Cisco VG not working with our new elevators [Re: E311]  
Joined: Feb 2017
Posts: 2
Kaneco Offline
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Kaneco  Offline
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Joined: Feb 2017
Posts: 2
We have approval from the City to use a VOIP gateway, but for some reason we can't get reliable connections.

The Cisco VG has an On Hook voltage of 44VDC. Could this be the problem?

#19684 - 02/24/17 12:22 AM Re: Cisco VG not working with our new elevators [Re: Kaneco]  
Joined: Dec 2015
Posts: 1,527
Indirtwetrust Offline
ElevatorPractitioner
Indirtwetrust  Offline
ElevatorPractitioner

Joined: Dec 2015
Posts: 1,527
Local 18
That should be fine. It's usually the off hook voltage that causes problems on these types of lines. The Thyssen cars should have Rath Phones, I don't think you will have a problem. Just make sure the line check feature gets turned off if it's a ring down.


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