Thank you very much for your response.
Great information about the contactor.
I won't be the one making the actual repair on this, I was just trying to help troubleshoot for them and helped them find the main disconnect for it. I work on a lot of things but not elevators and wouldn't feel completely comfortable working on it beyond replacing a fuse or correcting issues with incoming power unless it was obvious. Once I got to the point of deciding that the power and motor/mechanics were fine, I was curious about the coil and instant Up command. Looking down the shaft, it looks like there are plates for possible position switches, but this elevator is all manual. They hold the up or down button until it gets where they want to stop then release it to stop.