More the reason to go Non-proprietary....Or let everyone have the tools needed to access the equipment like the auto manufacturers do? They have classes that qualify a person to work on equipment, Why can't that happen in our industry? As a union member I hear we need to give these work hours up to technological advances? It would seem these advancements should now sent the ball back and make it easier and safer to work on these products? My computer get serviced by an authorized or qualified tech that doesn't work for HP? How does that happen? And when I brought my computer to HP...They told me they would credit me to help pay for a new laptop? That's called a modernization in our language and it still working to this day? Repaired by someone else not OEM?