Let me first say a genuine thank you for you guys. You guys really have been great.

Yesterday, we've set up a time with the manufacturer to come already so we're going to wait to see what they advise before proceeding on any repairs.

Motion Control seems responsive as we are communicating with them on all the problems.

The installer for the elevator was Florlift Elevator. I don't know too much about them but from what the techs say, they apparently didn't do a good job and I'm trying to figure out how to fix everything.

I'm going to take your suggestions and see how to incorporate them. I'll see what the elevator company say about the softstart siemens nordic. and I'll see if the company can have a technician camp out at the building but not sure if they would be willing to dedicate one person to do this...

I was told that hydros break down about 2-3 times a year plus times down for maintenance issues. That sound about right?