We simply take callbacks. The company is all about money money money. One of our guys opened the door on a Miprom 21. He said he saw the puddle of water on the floor but didn't think about it. The ductwork had a lot of condensation on it and yep, some drops hit the card racks shutting the unit down. Manager tried to charge the customer. Another guy fixed it for about $20, a new input card and a fuse.