Hey all, little background on myself; basically I am a maintenance guy for parking garages, and used to only deal occasionally with elevators (place service calls) until recently where they seemed to have been dumped in my lap.(schedule/track inspections, etc.) We are in the process of replacing all of our elevators (22 of them) with OTIS Gen 2's. One out of the 10 or so that we have replaced is having reoccurring issues which the service provider keeps billing us for even though it is still under warranty. Reasons being "car overloaded/people jumping" "Governor Overspeed Switch tripped". All instances have been with people trapped during off hours so we are getting dinged with overtime charges as well. Just curious on whether they are using these "cause's" as a way to charge for something that should be a warrantied fix. Thanks in advance/ sorry for the lengthy post