The Hotel chain i work for recently fired our elevator service company chain-wide and replaced them with another company chain-wide to save a few bucks.

Despite the many pleas I made to insist the new service company come see our antiquated lifts (otis "smurf") before entering the agreement, no one cared to.

Long story short, the new tech came in, saw some "rouging" on one of the lifts and locked it out telling us we need new rope, and until it does, it won't be in service.

I don't necessarily disagree with our new tech, but something isn't sitting right with me. I've been through many change overs with elevator service co.'s in my life, and they always seem to push "modernizing" shortly after taking the contract.

Anyone have any suggestions on how to determine if he's acting in the best interest of me, or his company?

Thanks.