Not sure what service tool Level you have from Kone Spares. I can't imagine them selling you a level III for a computer. Level III does everything within a specific region. Level IV works in any region and does everything. I bet those scumbags sold you a level I or II. Your better off with the World Tool for Miprom. It works!!! Anytime a Miprom stops abnormally a code is generated. Your level of tool is just not allowing you to see it. World Tool will show it.