The motor assembly is right next to the cab driving the steel cables. I can see it easily when I take the wood panel off exposing the track, cable, motor and LED control panel. I'll take a picture and post.

Again - I'm not going to "do anything" - but if someone on this forum can spot something obvious, I might be able to get a tech out who can fix it. I can't help but feel it's something simple since the elevator basically works (when not bumping up against the upper limit).