The files, names, and sizes are all normal and I doubt there is anything wrong with the software. Have the tape guides been replaced? Make sure there are no gaps in the magnets on the back of the tape. Make sure the top directional magnet is 3/4”
Past the top floor. Make sure the car is leveling correctly and not overshooting and releveling. May need to do a hoistway scan if any magnets have been moved. You could also have a bad selector board but happening at the same floor makes that less likely.