"The main issue im having is the lift randomly cuts out during travel. But resumes after letting go of the direction arrow. Waiting. Then pushing it again. The secondary issue is that it seems to overtravel at the bottom landing. Almost as if travelling too fast. Checked the operation of the slowdown microswitch and it is working"

This is verbatim from my maintenance mechanic on site. And Chainring, I have tried extensively to get assistance from the local dealer, to no avail. In chatting with other companies and mechanics I have determined they are much more cooperative in the USA than in Canada, where we are located.