We recently took over a car that has a smartrise controller (don't have many on account currently so we aren't too familiar with it)... had an issue last week that resulted in us having to leave it shutdown, we killed power to it when leaving the site. Returning to the site and putting the power back on we found that we had several issues with it - spoke with tech support and we had to go back to default settings on the program and then reteach, reporgram, etc all of it... we now have it running but it's not running properly, we keep getting a fault related to the brake switch. Weird thing is that further troubleshooting found a relay for that brake switch that was missing one of the coil wires completely.

So had 2 questions for anyone familiar with SmartRise...

1. is it normal to lose the program or have to go back and reset it then reprogram it completely just by killing power like that? or is there something we are missing here?

2. this brake pick switch relay missing a coil wire - any reason someone would remove that? like I said we only took it over a month ago so I'm just wondering if the previous company had a recurring issue or something and they removed this completely by taking away power to that relay. Although I find that hard to believe as its related to the brake i just can't seem to understand how it ran previously with no issue like this.

Appreciate any help.