I have a KONE KCM831 with the KSS Car call button system, we got this job recently and Phase 2 didnt work, it looks like the previous company had issues with this COP and replaced buttons and the ribbon cable for the string.

i bought all new buttons and a reconfigure switch to program the entire COP again, i have the paper work to do this but im failing to complete this process. i now lost my IND service now along with the PHASE 2.

question is should i do the LON download before i start the reconfigure or should i do this after i am done. ive followed the instructions to the 'T" but its not taking at the end.

after i go through and configure the buttons, the instructions has me then going through all the buttons/switches and pressing them for 2 seconds to activate them and once you go through them, it has me recycling the power. i must be missing a step at the end any help would be greatly appreciated.

Thanks,

quick