yea my situation is very messed up one from the start, as we got the job the phase 2 didnt work, so we did do the replace the keyswitch board first and do the 2 second activation and still it didnt do anything, and as the previous company had replace a bunch of buttons, the whole ribbon cable string and still have had issues as i found doing the annual the first time. so this is why i went this route with the keyswitch.

MR2E,

I will try not turning off the power after doing my reconfigure, hopefully that might work, if not im going to have to find the software for the LON network.

thank you everyone for your input.

ill keep everyone updated when i go back there this week.