I would take everything those consultants say with a grain of salt.

I have reports where they've measured everything in the green (up speed, door open, door close, etc) yet the performance time or floor to floor time is still unacceptable. How is that possible?

I also have report where they ding a 125fpm hydro for going 143fpm. Guess what speed I measured it at? Hint, it wasn't 143fpm

I could go on and on but what I would do if I were in your situation is ask building rep to ride the elevator with you and ask if they're happy with the ride. Then explain that the reports are nonsense and if they insist on making the changes explain it would likely lead to shortness of life for equipment.

side note: if you ever get a report for escalator it will always say auto oiler not working I guarantee it