A little more back story is that the jack hole in the ground apparently was drilled crooked and they had issues with the jack banging from day one. Also the original company( out of business for years now) that installed the job engineered and manufactured the elevator themselves and also added a jack follower they built which also failed on multiple occasions. So with all the frustrations of the original car they don't want to go through unknowns of pulling the jack, casing and re-drilling.