Good Day Everyone

I have a schindler 3300, maybe a year old now. I have a shutdown fault 1 fault 9097 and sitting in 97 mode. no prior faults, I have the error light on. Run light below the HMI button is on, and error below the hmi buttons is off. Car runs on inspection no problem and level back to the floors. Doors can open and close after reset, I have done the 101 1 reset with no luck getting the 97 mode cleared. Not sure what's going on. Pretty stumped at this point. I have my 4 snowflakes. Never had a 97 with only a 9097 error before. Looking for some help!

Thanks in advance!