I have a MCE HMC-1000 PHC series hydro controller duplex and both 4 stops
I have never witnessed the issue but customer states that every couple days this only happens on floor 1 and the LL the elevator will go to the floor and sit with doors open until someone goes in to give it a call then it will take off running again both cars are doing it , does not respond to hall calls until a car call is given I have replaced on both controllers the open and close relays and still having issues
Customer says when doors are open if you lean in and hit the call buttons noting happens but if you walk into the elevator and hit the call buttons doors close and elevator runs it randomly happens on both elevators and not at the same time
Thanks in advance for any help on this