Thanks for all the input dirt. I don’t have a ton of experience on these units but the experience I do have is all molex always seems to be my issue when troubleshooting them so it’s always where I start. Haven’t been back there yet today but I am currently using my laptop on a tac32 and do not have the program for ascension on it we have another new laptop at the shop that I believe has everything it boots into old windows for all those tools and then boots into windows 10 for new smartrise boards I’ll grab that when I go back.