Last year smartrise announced in their website, LinkedIn and even Elevator World magazine that their controllers will have 5 years "WARRANTY", even the ones that were installed in the past 5 years! Now we see they use any excuse to expire the warranty and charge you hundreds of $s to replace their faulty boards!! They say" IT IS MECHANIC'S FAULT" which is a lie. I have also heard from a few other colleagues that they had the same experience!
We shouldn't let this happen to our industry. Please speak up if you have had the same experience. They need to be responsible for what they promise