Smart rise seems primarily focused on selling their controllers, and sadly, the support seems lacking. The smartrise of today is vastly different from what it was 5 or 6 years ago. The quality of products appears to have decreased, and the support leaves much to be desired. While Jason comes across as genuine, he appears more sales-oriented than technically inclined. I hope he can convey the concerns to upper management, so customers don't need to search elsewhere for answers; they should be able to obtain direct support from smartrise tech support. Due to the lack of support we are not buying any smartrise controllers anymore.