Oh, I get it and from what I understand the DBD system is relatively new for Ibox so there are only one or two tech support guys who are well versed with the system. I'm not blaming them, to be fair destination based dispatching isn't exactly ideal for a high volume hotel but it was necessary here because of the floor plan. The GM has been on my ass about trying to fix it so I'm just reaching out everywhere I can to see if there's anything I can do. Also, no, I didn't know I could download the manual. I'll look through that, thanks!