Yeah, did that while i was still on site at the job, their reply was that i had to obtain them from a registered dealer. There are two dealers in my state from what i can tell, neither of them very close, and both very tight grasped because they would rather have the service call. Can't blame them, but it does make it very difficult/expensive to get a set. I'm not a quitter, but if i can't get the prints, i will have no choice.