Kone has just recently released their service tool that their mechanic's use, to the public, Not sure why the change of heart but get them while you can. They don't come with the service manual. not the good one anyway but they are available. The ecosystems are great units once you get used to them. They might stop selling them but for now they are public domain, I just bought one 3900$ pricey but again well worth it. Those things just run and run and run