Beep is Basic Elevator and Escalator Procedure, if you have one required in Canada it should have all the maintenance and some code info in the book. The US BEEP covers this. Any questions about your contract and what it covers should be refered to a service rep in the office you have the contract with, they can tell you what is your contract coverage and it can vary greatly. I do not know if TKE Vista is available in Canada but if it is this will allow you online access to service records and callbacks. Please do not get in pit without your service provider present, ask your route mechanic what they think about the rust. If it becomes an issue Rustoleum make a paint primer that stops rust on rusted metal.