What I'm saying is that it is no different at other companies. Are you out west or east? I've worked in 3 different locals from east to west in Canada. I've seen a lot of different management tactics. It seems recently in Canada, the game is being played out where the employers are looking to reduce our knowledge base as field employees. We are not being offered any field training, and we are denied access to important info. I would say get on your supervisors case, and call in adjusters when you don't have the necessary training or tools to get the job done. Unfortunately the only way they will understand the value of training at the corporate level is when they see the added cost of not providing it.