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Forums13
Topics7,385
Posts40,939
Members10,040
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Most Online3,137
Apr 9th, 2026
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Joined: Jan 2014
Posts: 72
Up then down
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Up then down
Joined: Jan 2014
Posts: 72 |
One of techs found Kone KCM 831 emerg phone re-dialing over and over and over. 831 really doesn't have a "phone" -- phone is Kone board and on a RIF board in the car top. Reset or power down does not reset.
Any suggestions before I order another RIF board (very pricey). This our only diagnosis -- bad RIF phone board / stuck relay on board, etc.
We unhooked from button -- still redials
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Joined: Sep 2014
Posts: 170 Likes: 2
member
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member
Joined: Sep 2014
Posts: 170 Likes: 2 |
Open some place in the circuit.
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Joined: Feb 2013
Posts: 800
old hand
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old hand
Joined: Feb 2013
Posts: 800 |
I believe they will run without the RIF. Have you tried to remove it?
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Joined: Aug 2011
Posts: 563
addict
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addict
Joined: Aug 2011
Posts: 563 |
We have in the past just replaced the on board phone for a local direct dial phone. power down the existing unit, and then use the existing phone line.
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Joined: Sep 2014
Posts: 6
stranger
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stranger
Joined: Sep 2014
Posts: 6 |
The elevator will run without the RIF. Don't spend your money on that board. You won't even be able to program the phone number in unless you go through KONE. Unplug the communication connector that goes to COP and plug it directly into Car top board. Order a wurtec phone.
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Joined: Dec 2009
Posts: 644
addict
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addict
Joined: Dec 2009
Posts: 644 |
I agree with going with another phone. However, you can reprogram the existing phones without going through Kone. I have the write up if you need it.
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Joined: Sep 2014
Posts: 170 Likes: 2
member
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member
Joined: Sep 2014
Posts: 170 Likes: 2 |
One other thing that I know from years of adjusting. If the person does not properly end the call from the phone, it will redial. They need to hit the "3" key then the "#" key. Not too fast because the system is rather slow.
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Joined: Aug 2014
Posts: 134
member
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member
Joined: Aug 2014
Posts: 134 |
solidstate<< Can I get a copy of the writeup to reprogram it?
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Joined: Sep 2014
Posts: 6
stranger
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stranger
Joined: Sep 2014
Posts: 6 |
I would like to get that write up also. I have a number of these phones.
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Joined: Dec 2015
Posts: 28
newbie
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newbie
Joined: Dec 2015
Posts: 28 |
Any chance you still have the write up on phone reprogramming?
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Joined: Nov 2013
Posts: 93
journeyman
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journeyman
Joined: Nov 2013
Posts: 93 |
Unplug white nylon Molex going into RIF board for a few seconds then plug it back in to reset.
Unplug the phone plug going into RIF and connect to a handset then see if it dials in and out. If all is well you have a bad RIF board.
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Joined: Jan 2010
Posts: 671
addict
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addict
Joined: Jan 2010
Posts: 671 |
Put me on the list for that write up please!
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Joined: Dec 2009
Posts: 644
addict
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addict
Joined: Dec 2009
Posts: 644 |
Charles, pm me or post your email.
Dan, it is in your inbox.
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Joined: Dec 2017
Posts: 1
stranger
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stranger
Joined: Dec 2017
Posts: 1 |
Do you still have the programming instructions? I would greatly appreciate a copy. Thanks!
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Joined: Mar 2022
Posts: 7
stranger
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stranger
Joined: Mar 2022
Posts: 7 |
Could you send me write up please?
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Joined: Jul 2021
Posts: 9
mightyo68
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mightyo68
Joined: Jul 2021
Posts: 9 |
I would greatly appreciate those programming instructions too. Could you send it, please?
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HW PM
by Chris, January 13
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