Home Forums General Discussion Technical Questions IMS SRVDRV ERROR

Can anyone help with IMS Software error? I have the IMS and DMC FAST Tool software and the IMS works fine but now when I try to switch over the DMC using the serial switch program I cannot get the DMC program to work, it either comes up with SRVDRV unable to work or comm 45 error or the DMC program comes up but I cant ever connect, Is this a driver error or what..It suddenly started happening on 4 of our service tools pretty much all at the same time in a month,

Thanks

Is com1 port set to acpi or Pnp, it has to be on acpi.

if it comes up with unable to open com port error 45, then the com port is not configured for ACPI . you can check to see what the port is set to by navigating to device manager and expand the port section and look at com port 1 to see if it says com port 1(ACPI). the port switcher program can be a pain, better to do it manually. after you successfully switch the port to 485, you must reboot the computer. then run the dmc program. sometimes when you connect, it will display not responding in the window, just change the display from status to variable, then you should see the variables, now you can switch back to clc and status and it usually will work. also while you are using the port switcher program, if it does not complete within a couple of minutes, and all the windows do not close, then it has failed, you will see unable to open device manager, close all windows and try again. remember to reboot after it finishes completely. again it is sometimes better to do it manually

What we have found out just recently on ours is not to switch to 485. Just click on the DMC program.

Ok thanks. I'll give all if that a try. I'm fairly familiar with it and have used it for a few years now. It seems that all of a sudden every laptop I have it on is doing the Same exact thing. Switch port seems to be acting up. I've been doing it manually. I get error com 45, 5 and also the not responding. Srvdrv pops up and at most times won't even open up the program. IMS runs just as smooth as possible. Driver problem ? Microsoft security up date ? Thanks for the input everyone

I haven't tried just clicking directly to the DMC program. I've been jacking with the switch port program is driving me nuts. Ill give that a try in the a m

sorry spittman, i thought you were new to the program, i was giving you rookie advice. that is strange that they all do the same thing. i do remember being told not to allow any updates to the system, we shut off automatic updates. did the computers have internet access, and did they install updates recently? have you looked at the device manager for com ports, and verified that the com port 1 reads comport 1(ACPI) ? kind of a bummer, do you have access to the original installation programs? you could try removing the DMC program and reinstalling it.

yes I believe they got some updates and now they all are having the same symptoms, I am having all security type updates and hopefully this will correct the problems, having to use microsoft hotfixes, we ll see what happens, thanks again

Resolved. Rs485 db9 adaptor was not allowing the RX signal back through from the controller. I ordered a Schneider Electric USB to RS485 cable/convertor. IMS already has the Fidiport drivers and should work as planned. And also provide a much better connection

Testing it tomorrow morning. Ill post results. Cable 73 bucks

i thought you said it was happening on all 4 computers, do you only have one cable for all the computers?

3 computers and yes all three. I theres something going on with the PCMCIA cards....perhaps an update or something along those lines that it doesn't agree with.

spittman, are you smoking dope, read your original post, 4 computers, read your other post, problem resolved with some fancy converter, and finally, what in the hell does the PCMCIA card have to do with the dmc interface, any way. good luck sounds like you have more than one problem :} sheeeeeesssshhh

Gatorfucker PCMCIA maps the I/O and port ranges. Take that' fancy converter and shove it up your ass. Ill sit back and smoke some dope and watch that. Asshole

Gentlemen Please!

sorry about that, had a couple beers, thought i was being funny, sorry to offend you spittman, you did say 4 computers, and you did say you had the problem solved with the converter, Gatorfucker, that would be a good screen name ha ha.

Problem was a short in the black rs485 connector. All is well. I was off in the weeds.....lol

Can you give me the part number of the adapter.

Thank you