Beth,
When I read someone's post that doesn't appear to be from an industry professional, I am concerned for the safety of the people who ride this elevator.
If you are a building manager/ owner please say so. We all have the same goal! To help...
When you posted "they" are you speaking of the elevator mechanic from the elevator service company?
Every elevator manufacturer produces different models. Every model is made up of many components. If you are not sure what you have please post a picture in the photo gallery. We will help you identify the equipment you have.
