Montanabridge,
26 was a typo... 12k would have been a deal that long ago too.
Your elevator is proprietary equipment of Otis Elevator Co. You probably are paying $300.00 an hour. If the mechanic won't answer your questions, try going up the ladder.
Your only other option is to call other elevator contractors. But here's a tip ask how many Otis 211s they service. How long have they had them under contract. Ask for references from Otis 211 customers. And last a certificate of insurance.
