Anyway getting some datasheets would be a good thing.
One of hidra cronos systems, currently in offer, looks nearly identical to what I have here, with small differences, like.. control panel. Hidra cronos allows you to go around lost passwords by performing some sort of reset to defaults. Than you need to initialize the elevator once again.
In any case I would not program it myself. We already to talk to local specialists, but most of them work on different gear.
We just need to get a grip over what's done to it. By the previous providers problems and cost of them was running through the roof, you understand what I mean.