hi everybody,

i'm living in a brand new appartement in an 10th floors residence build this year and i have also the chance to be at the 9th floor. Unfortunately i'm able to ear in my unit the very loud sound of the brake of the machinerie of one of the two elevators.

Here a video to give you an idea:
https://youtu.be/X7tET3DQkb4

The guys at the leasing office already told me multiple time that the people from KONE told them that it is the normal noise of the brake and that they are nothing that they can do to fix it.

Here some infos for you about the elevator:
- KONE ecodisc With drum brake
- 15 people max, 2500 lb max
- motor of the elevator located at the 10th floor
- look likes something like : http://thangmaygroup.com/images/content/kone6.jpg

Does everyone have any idea that if it's possible to fix the noise or at list reduce it ?

Many Thanks,
gab