Service times have been reduced over the years with the perceived wisdom that the newer equipment has less serviceable parts than the older equipment. 90 percent of experienced elevator guys will tell you the service times have been reduced too much and we all would like two hours per service visit ( and some still get that ) however if my company was to quote based on a two hour monthly service visit then another company will undercut us based on a half hour visit. If you believe that your units should be getting a minimum of an hour to two then write that into your specification . At least then you have created a level playing field . As a general rule I believe you should get one hour for a hydro up to 3 stops, hour and a half up to 5 stops. Traction / MRL should be hour and half to two hours per unit to do complete maintenance . These however are just my thoughts and are certainly not shared by the people who make decisions at most elevator companies. I just believe quick maintenance will always be false economy in the long run .