I'm with you both on just ordering a new pushbutton, but unfortunately my supervisor believes it's an addressing issue. Is there a method of programming on the cpu to "address" this button?
This unit worked fine for at least 10 years until suddenly it began doing this.
I failed to mention that initially the button would just light up momentarily when pressed without latching the call. I opened the COP and checked the cable and found if i moved the cable a little none of my buttons would work. I had to pinch the wire for it to work again when suddenly it started acting as if it were addressed as a 1st floor call. I could slightly move the cable and it wouldnt let me use any buttons again (1st flr call, 2nd flr call, door open, door close, etc..). Replaced the ribbon cable and now back to both buttons working as 1.
