I can see your point. I always felt we provided a SERVICE to our customers. I always thought a good building owner or manager budgets upgrades and repairs. I know that there are a few who will never spend any money on the equipment, but for most they are not the majority. To just straight out tell a customer that the only outcome is replacement is a injustice. That said, It's no way to keep a customer or As my last employer phrase it." a Preferred Provider"...That is a Joke!
