It is definitely a faulty BLD. Smartrise has had bad units out in the field. They are loaded with bad software. It is a known issue with them. They did not want to reach out to all of the customers that might have been affected. The new code allows for charging but fails to give the proper indications with charging via the LEDS. This also known internally at Smartrise but they are not concerned with fixing it fully. They have lost a lot of staff over the past six months. They only have one person that is capable of writing the code to fix this and he is overwhelmed with several other problems. Many Tech Support personnel will not know as Tech Support has lost several key personnel too.
