Like other people also mentioned there are many reasons why you should not consider Smartrise.
Firstly, all their engineering and support has been moved to a company called Baytech (or something similar), which is based in Lebanon.
The issue is that Baytech has been a computer software company in Lebanon and may not have the same level of expertise in elevators, which has caused many problems.

Secondly, the quality of Smartrise's hardware and software is terrible, especially their new C4 controller. Imagine what happens when you combine low-quality hardware and software with poor tech support in Lebanon!

Lastly, many people including myself believe Smartrise controller is not fully compliant with safety standards and codes. This is a major concern when it comes to elevator safety and should not be overlooked. It's best to look for other elevator solutions that prioritize safety and reliability. I beleive both Pixel and MCE are good options.