I've worked with a lot of arrogant pricks like you in my 20 years. I'm a service adjuster, the majority of them are not. I'm asking if anyone out there has seen this and what the fix was. Your tip about a non IMS tool messing up a group is valid, but not the cause here. I've been logged into the triplex job before, all 3 cars in normal operation, service car not answering its penthouse level hall call, no faults remotely pointing to group communications