A couple things I know of with the world tool is on some versions of DMC software you have to do a double save of the hoistway scan for it to take effect. In other words after you run the car from the bottom to the top and the car stops you repeat the scan process on the tool but never moving the car from the top of the hatch. Also when you go back and check the pulse count after a scan "BLD to landing 1" value must be 4098 or higher. If not scan will not save. If you don't get a good HW scan you can't move on to the doors.
Agreed World has gotten REALLY bad about responding when you need help with their product. Chris seems to be the best with the DMC's but he's not in the office much apparently.
LMK if you are still having trouble.
