Been waiting a call back from Smartrise for the last 5 hours, have a V2 traction that the car gets to the floor and no door open signal. I changed the output, no difference. I can open and close the doors by forcing a command in the controller. The door open button does not work either. Open and close lints are good. Defaulted the software and did a new learn, and no difference ideas? Cars been running great, last trouble call was 3 years ago. Called back to see why no call back was just told I'm "still down the list aways"